If you are not completely satisfied with the non-personalized product, just return it to us at any time within 90 working days after receiving the product. The cost of returning the goods to us shall be borne by you. Unfortunately, we cannot refund the postage for non-personalized items that are not needed.

The item is your responsibility until it reaches us. To protect yourself, we recommend that you use a delivery service that can ensure the value of the goods to send the package back, because we are not responsible for damaged or lost items in the mail. Your right to return the goods to us will not apply in the following circumstances:-any product that we have specially made, personalized or customized for you-we believe that you have not reasonably kept it without property and have not returned to the original packaging. -If you made a spelling error on the order and it has been sent to production. -You have disposed of the problematic item. -Perishable items that have been consumed/disposed.

Our policy lasts for 90 days. If 90 days have passed since the date of purchase, sorry, we cannot provide you with a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us:https://www.messenger.com/t/100993735062325

Cancel

After submitting your order, we will immediately start producing your personalized items.

If you want to cancel the purchase, the replenishment fee is 30% of the total amount of the goods.

To cancel your order, please contact our customer service representative.

The cancellation will be made on the day we receive your cancellation request.

The account you used to purchase the goods will be refunded. It may take up to 7 working days from the date your refund is approved.

Rosetend reserves the right to make any changes to this policy at any time. Notice of any changes will be posted on this page.

If you have questions about cancellation or any other policies, please contact our customer service:m.me/100993735062325

How to Make Your Return or Exchange:

Step 1: If you're not satisfied with the products received, please contact our customer service first and submit ticket for further help.

Step 2: If you want to exchange, it's easy! Just inform us of the item SKU and size which you want to exchange for. If you return for Refund, Our Account Department will arrange the refund for you after receiving the returned items.

Step 3: Pack it up. Place your item(s) (in unworn condition) and invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out.)

Step 4: Send it off. Affix your printed shipping label to your package (making sure there are no other shipping labels or barcodes on it). Jot down the tracking number so you can follow its journey.

Please allow 3 to 7 business days for package transit, plus an additional 3 to 7 business days for processing after receipt at our Fulfillment Center.

We'll email you once we process your return or exchange.

Please note: If you choose to pay for your own shipping, we strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label.

Out of stock:

Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.

Missing items,wrong items or package sent:

A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package.

What if my item has not arrived yet or there is a problem with the delivery?

If the estimated delivery date of your order has passed, or there are any problems after your goods arrive, please call or send an email to customer service, we will be glad to help you:https://www.messenger.com/t/100993735062325

Business hours:Monday to Friday 7:00 pm to 4:30 pm (EST)